General terms & conditions
No-one likes small print (we don’t!) so we’ve tried to make these Ts&Cs as user friendly and clear as possible. These Ts&Cs will apply to any contract between us for the purchase of our products. Please read these carefully and make sure you understand them. By reading on, we hope that you will find all the information you need to understand the processes involved from the point you place your order on our website, by telephone, or in shop, right through to the point the goods are delivered to you, or collected from a convenient shop.From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference.
Our Products
Please remember that our products are for use in and around the home by consumers and are not generally intended for commercial use or resale. If you plan on using our products for business purposes, please ensure you have appropriate insurance in place as we won’t accept any liability for the products not being fit for business use or for any loss over and above the cost of the products. You may only purchase products from our site if you are at least 18 years old.
Purchases made online
We hope you enjoy browsing our website and selecting your products.When you have finished placing products in your Basket, you will have the opportunity to check your order. Don’t worry if the Basket isn’t correct, you can change the contents of the Basket at any time before pressing “place your order” on the last order page. Once you have been through the online checkout and placed your order by pressing the “place your order” button, you will be shown an order number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed “Thank you for your Order” to confirm that we have received your order. We will then send you a second email headed “Your Order has been Shipped” and it’s at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we’ll contact you and let you know. Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the “delivery to store” option, at the point you collect them. There is the option to save your card details on your online account, your payment card details will be stored pursuant to the privacy policy.
Purchases made over the telephone
If you prefer, you have the option of Emailing us on info@imaxuk.com and one of our Customer Care team will be pleased to place your order for you. If it is the first time you have placed an order with us, we will ask you for your name, address, contact number and email address details (if applicable). When we have taken the details of the products you wish to purchase, we will explain the relevant delivery options available and how much each one costs. After taking payment, we will give you an order number (which will also be emailed to you if your email address is registered with us). If you are collecting your item from shop, you will be asked to take your order number with you to collect the order.
How to pay and our prices
To make payment as easy as possible, we accept many methods of payment. You can pay online or by phone with Mastercard, Visa, Delta, Maestro,Electron and American Express cards as well as through your PayPal account if you have one.Unfortunately, we don’t accept Diners Club cards. For orders you make online or by calling us, we will take payment at the point of your order. We are sorry but we are unable to accept cheques as a method of payment.As we are based in the Sri Lankan , all our prices are in Sri Lankan Rupees and include VAT at the appropriate rate. The price of a product does not include delivery charges. To check the relevant delivery charge, please go to our Delivery Information page. Before you confirm your order, your Basket will show you the total amount you will be charged for your order including any delivery charges (if any) depending on the delivery method you have selected.
Our Delivery Terms
We’ve put all the details on our Deliveries Information page giving you the price and timetable for delivery as well as other information you will need to know. For us to deliver your order we may make contact with you to fulfil our delivery terms. We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered.(Please see individual product information for exceptions).Standard deliveries are subject to a charge of 1000 rupees per transaction, not product. We will do our very best to deliver these direct to your door within the time frame specified. Delivery to a room of your choice is not available on our standard delivery option. Heavy items marked with a IMAXUK logo are subject to a charge of 2500 rupees transaction, not per product. If you choose to order sizable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being despatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point. Unless the products you are ordering are marked home delivery only, our delivery partners will contact you to arrange a convenient delivery time/day. They will also confirm the approximate timeframe in which delivery will be made by phone or by text on the delivery day itself. Delivery of these products can be made to any ground floor room of your choice on the provision that the delivery driver does not feel there are any health and safety issues or risk of damage to your property. If the items are marked home delivery only, we will indicate how many working days the delivery will take. As these items are supplier direct, you will not be able to specify a delivery time (i.e. morning, afternoon or Saturday delivery slots, and calls texts to confirm a 8 -hour delivery window and delivery tospecified rooms are not available). The supplier will deliver your order direct to your door where possible (some exceptions apply as detailed below). If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your house, please let us know when you place your order. If, for any reason, we are unable to fulfil your order, we will contact you as soon as possible. Where we fail to deliver or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses. Our delivery partners will deliver to the front door regardless of what floor you live on if in a block of flats, however Health & Safety regulations will overrule this if it is deemed un-safe for the driver to carry items when a lift is not available or out of service. In addition to this if you live in a block of flats that require access via an intercom system and you are not available a calling card will be left at the address but the driver may not leave the physical parcel due to possible security risk.
Please keep your proof of purchase
We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 7 days and we will gladly refund or exchange. Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase. You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned. If you ordered and paid for the product online to be collected in shop, you can claim your refund by taking your items and proof of purchase to any of our nominated shop. If your order is damaged or faulty, we will refund the delivery charge too. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your items and proof of purchase to any of our stores.If your order is damaged or faulty, we will refund the delivery charge too. Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you’re returning the products, all that we ask is that you take reasonable care of them while they are in your possession Nothing in these Ts&C’s excludes or limits your legal rights (also referred to as your statutory rights).
Returning Products
When returning products, for whatever reason, please ensure where possible that before you take them back to shop, or they are collected, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it’s not safe or parts could fall out and go missing), our delivery partner may refuse to collect it.
Your privacy
We are committed to protecting your privacy at all times during your shopping experience. When you register as a shopper with us, we’ll need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your Basket is processed and delivered to you as efficiently as possible. For more details on how we use your information, please see our Privacy Policy and Cookies Policy.
Email T&Cs
All products are offered subject to availability and while stocks last. The stated price for each product does not include the cost of delivery, which will be charged in addition (unless otherwise stated). Full delivery details and charges can be found by clicking here. Please note we reserve the right to withdraw or amend the terms of any offer or the price at any time without further notice.
- Please note any transactions will be subject to our standard terms & conditions, full details of which can be viewed here . Our privacy policy which can be viewed here sets out the type of information we may request from you when you use our website and/or subscribe to our services and how we treat and use that information.
- The privacy policy supplements (and should be read in addition to) our standard terms and conditions. Please read through our terms and conditions and our privacy policy before accessing our website www.imaxuk.com By continuing to browse, use or access the website you confirm that you have read and agreed to be bound by the terms and conditions.
- These offers are only valid on www.imaxuk.com.
- Please direct all queries in connection with this email or our website to Customer Care on +94765548430 or email on info@imaxuk.com
